TERMS OF USE

Banco de México Trust – Diego Rivera Frida Kahlo Museums, holder of the rights to the Anahuacalli Museum, with registered address at Av. 5 de Mayo No. 2, Col. Centro, Cuauhtémoc, C.P. 06000, and Museum Facility No. 150, Col. San Pablo Tepetlapa, Coyoacán, C.P. 04620, in compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, aims to protect the personal information provided by each individual and therefore establishes the following:

Privacy Notice

  1. Personal Information Collected

    The Anahuacalli Museum guarantees the confidentiality of the personal information of users who access this site, with the purpose of providing excellent service. The Anahuacalli Museum may send messages that may be of interest to you, whether its own or from advertisers and/or third-party advertising with whom the Anahuacalli Museum has entered into agreements.

    The personal data requested from users at the time of registration includes: name, email address, physical address, postal code, landline or mobile phone number, place of residence, and credit card information for the purpose of completing purchases.

    The information obtained by [Name of the ticketing provider] is necessary to carry out ticket sales to users, as well as to conduct surveys, market studies to evaluate services provided, promote events, and advertise third-party services with whom the Anahuacalli Museum has agreements.

  2. Privacy and Protection of Personal Data

    The Anahuacalli Museum uses state-of-the-art technology and processes to protect the information provided by data subjects, allowing encryption, coding, and prevention of unauthorized access to information transmitted over the Internet, including credit card information and email addresses.

    The Anahuacalli Museum establishes and maintains administrative, technical, and physical security measures to protect personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. The online services provided by the Anahuacalli Museum use SSL (Secure Sockets Layer) encryption to protect the confidentiality of personal information during Internet transmission.

    When using online services and/or applications of the Anahuacalli Museum—whether its own or third-party platforms such as forums, blogs, or social networks—the personal information shared by the data subject may be visible to other users, who may read, collect, or use it. In such cases, the data subject is responsible for the personal information they choose to share.

    By providing personal data when registering with the Anahuacalli Museum, the data subject acknowledges and agrees that the Anahuacalli Museum may transfer such data to third parties.

  3. Rights

    In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, you may exercise the following rights at any time:

    • Access: The data subject may inquire, via email or telephone, about any use of their personal data by the Anahuacalli Museum.
    • Rectification: The data subject may request the correction or modification of their personal data if it is inaccurate or incomplete.
    • Cancellation: The data subject may request the cancellation or deletion of their personal data when they believe it is not being used or processed in accordance with legal obligations, provided there are no legal or contractual obligations with the Anahuacalli Museum.
    • Opposition: If the data subject has no legal relationship or obligation with the Anahuacalli Museum or does not wish to contract any service, they may choose not to share their personal data or may object to its use for specific purposes or by certain individuals, companies, organizations, or third parties.
  4. Request for Deletion or Modification of Personal Data

    The data subject may request the cancellation or modification of their personal data at any time by contacting [Name of the ticketing provider] via email at boletos@museoanahuacalli.org.mx. The request will be addressed within 72 hours, and confirmation will be provided via the same means.

    The Anahuacalli Museum, as the facilitator responsible for personal data protection, will process requests related to the exercise of rights established by law.

  5. Use of Cookies

    Our site uses cookies to personalize and enhance your shopping experience. These cookies do not contain confidential or personal information. They help improve your experience at the Anahuacalli Museum. For example, if you add items to your shopping cart and must close the site unexpectedly, you may return later the same day and still find those items in your cart.

  6. Security

    We use standard methods to protect your information against unauthorized access. Among other techniques, information is stored on server clusters behind a firewall in a secure location, and access is restricted to a limited number of employees.

    To ensure the security of your personal information, including your credit card number, we use Secure Socket Layer (SSL) technology, which protects information transmitted over the Internet. All stored data is kept in a secure off-site location and stored on password-protected servers. Please be aware that no Internet security system is completely foolproof.

    Your password is the key to accessing your account. You should never share it with anyone and should change it periodically. You may change your password at any time by accessing “Your Account” on our homepage. If you forget your password, click on “Forgot Password” to reset it or contact Customer Service for assistance. We strongly recommend logging out of your account and closing your browser window after completing your purchase to prevent unauthorized access.

  7. Updating Your Personal Information

    You may modify or update any personal information you have previously provided at any time by clicking on “Your Account” on our homepage and selecting the appropriate section to edit or delete your information.

  8. Modifications to the Privacy Notice

    The Anahuacalli Museum reserves the right to modify and/or update this Privacy Notice at any time. If you have questions or concerns regarding this Privacy Notice, please contact us at boletos@museoanahuacalli.org.mx.

    By using this site, you agree to this Privacy Notice. DO NOT USE THIS SITE IF YOU DO NOT AGREE WITH THIS PRIVACY NOTICE. Any changes to this notice will be published on this ticketing portal. Please review this page periodically to stay informed of any updates.

TERMS OF USE

  1. All sales made through the system are final. No cancellations, exchanges, or refunds are accepted.

  2. The Anahuacalli Museum does not ship tickets. Telephone service hours are from 10:00 a.m. to 6:00 p.m., Monday through Friday.

  3. If tickets are to be collected at the box office (“will call”), they will be available on the day of your visit. The venue box office is generally open on the day of your visit. Arriving early is recommended to allow time for parking.

  4. You must present the credit card used for purchase and valid identification when collecting tickets. If another person collects the tickets, even with the credit card or a copy, a written authorization is required. It is also recommended to bring a copy of the order confirmation and confirmation number.

  5. In the event that a visit is canceled or postponed, the Anahuacalli Museum will make every effort to notify customers via email within the permitted timeframe.

  6. While the Anahuacalli Museum regrets any inconvenience caused, it will not be responsible for any costs or damages resulting from such cancellation or postponement. Likewise, the organization and execution of events for which tickets are sold is the sole responsibility of event organizers and venue operators. [Name of the ticketing provider] shall not be responsible for any losses or damages incurred by customers.

  7. All customers purchasing through the Anahuacalli Museum acknowledge and accept the limitations outlined in these Terms of Use.

  8. Refunds will only be issued for canceled or postponed events. In all cases, only the ticket price will be refunded.